An agent that answers, books and follows up
Engage will give you an AI agent for your customers. You will be able to let it answer by text, voice and social messages, then review its conversations, step in when one needs a person and see how it is doing.
An agent your team can watch
Customers ask by text, by voice in the browser, in direct messages and in reviews. Engage will answer them with one AI agent that knows what your business knows.
Your team will be able to watch its conversations live, review every one of them, step in when a customer needs a person, and follow the leads and appointments it brings in.
Answer, review, follow up
Text and voice
You will be able to answer customers by SMS and email, honouring customers who reply STOP and keeping a record of each customer's consent, and let them talk to the agent by voice in the browser.
Reviews
You will be able to respond to customer reviews from review platforms with the same agent.
Teach and tune the agent
You will be able to give the agent a knowledge base and message templates, start from knowledge for your industry, test it with scenarios and rubrics, and set its name, tone and messages per channel.
Watch and step in
You will be able to see this week's conversations, response time and satisfaction by channel, watch a live conversation with its transcript and sentiment, and step in when it needs a person.
Review and hand off
You will be able to review every conversation in lanes, assign, snooze or resolve them in bulk, and escalate one to your team with internal notes and an exported transcript.
Leads and customers
You will be able to follow leads from new to won or lost, and keep customer profiles with their history and consent preferences, synced with your customer records.
One plan, with packs
One plan will cover the agent. Packs will add direct messages, appointments and orders.
Engage
- Text and voice
- Reviews
- Teach and tune the agent
- Watch and step in
- Review and hand off
- Leads and customers
Questions
What can I add to the plan?
There will be packs that let the agent answer Instagram and Facebook direct messages, book, reschedule and cancel appointments with follow ups on a calendar, and take orders for delivery or pickup.
Which industries does it start with?
Restaurants, real estate, and plumbing and HVAC. The agent will start with knowledge written for each, so it answers like it works there.
When can I use it?
Engage is coming soon. This page will carry the sign-up link when it opens.
Who it is for
Restaurants
The agent will start with knowledge written for restaurants.
Real estate
The agent will start with knowledge written for real estate.
Plumbing and HVAC
The agent will start with knowledge written for plumbing and HVAC.